Author: Osman DEMİRDÖĞEN, Hamit ERDAL, Ahmet İlker AKBABA

Publishing Date: 2017

E-ISSN: 2147-9364

Volume: 5 Issue: 3


Numerous methods have been suggested for analysis of costumer intention, from surveys to statistical models. The most recent couple of years, various machine learning methods have effectively been utilized to costumer-centric decision-making problems. The trend of patient revisit intention analysis has an improved reliance on computerized decision making models. Computerized decision-making may never take the place of the hospital managers, but it can provide decision support via a simple questionnaire. In this paper, it is carried on a comparative evaluation of the performance of ten widely used machine learning methods, (i.e., logistic regression, multilayer perceptron, support vector machines, IBk, KStar, locally weighted learning, decisionstump, C4.5., randomtree and reduced error pruning tree) for the aim of suggesting appropriate machine learning techniques in the context of patient revisit intention prediction problem. Experimental results reveal that the C4.5 tree demonstrates to be the most suitable predictive model since it has the highest overall average accuracy (95.24%) and a very low percentage error on both Type I (3.40%) and Type II (23.53%) errors, closely followed by the locally weighted learning (94.44%, 3.43%, 31.58%) and decisionstump (94.05%, 3,85%, 30.00%), whereas the logistic regression and the IBk algorithms appear to be the worst in terms of average accuracy (87.30% and 88.49%, respectively) and Type II error (70.37% and 68.18%, respectively). Besides the randomtree (6.36%) and the IBk (6.09%) algorithms appear to be the worst in terms of type I error. As a result, this study has demonstrated the promising attempt of incorporating sentiment classification into patient revisit intention.

Keywords: Revisit intention;hospital management;machine learning;prediction;logistic regression;multilayer perceptron;support vector machines;IBk linear NN search;KStar;locally weighted learning;decisionstump; C4.5.;randomtree;reduced error pruning tree

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