Author:Mehmet Emin BAYSAL, Ahmet SARUCAN, Elif ORAN AVCI

Publishing Date: 2012

ISSN: 1300-5200

E-ISSN: 1304-8708

Volume: 27 Issue: 2


It is essential that the response of demand and expectations of customers in health care services given in a hospital. In this study, it is tried to measure patients (customers) satisfaction by using a model has been designed to determine the quality of service in a research and practice hospital in Konya. Servqual which is the common and efficient method in the way of measuring service quality is utilized. It is applied a questionarrie included 22 question in 5 dimensions at the 7 level of Likertscale.

Key Words: Quality Improvement on Healthcare Services; Servqual; Healthcare Services Quality

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