Author:Mehmet Emin BAYSAL, Ahmet SARUCAN, Elif ORAN AVCI
Publishing Date: 2012
ISSN: 1300-5200
E-ISSN: 1304-8708
Volume: 27 Issue: 2
ABSTRACT:
It is essential that the response of demand and expectations of customers in health care services given in a hospital. In this study, it is tried to measure patients (customers) satisfaction by using a model has been designed to determine the quality of service in a research and practice hospital in Konya. Servqual which is the common and efficient method in the way of measuring service quality is utilized. It is applied a questionarrie included 22 question in 5 dimensions at the 7 level of Likertscale.
Key Words: Quality Improvement on Healthcare Services; Servqual; Healthcare Services Quality